IVIVI ART RETURNS POLICY
I appreciate that buying art online can be daunting and I offer a Seven-Day Money Back Guarantee on works purchased sight-unseen.
Buy from my online art gallery, live with your chosen artwork for one week, and if you are not entirely happy – return it to me in the same condition it arrived and you will be fully refunded for the artwork *(this is not applicable for commissioned artworks).
All artwork showcased by IvIvI Art is personally crafted by IvIvI – there are no outside suppliers involved. I exhibit work of the highest quality and endeavor to ensure that the price reflects the value of the artwork. IvIvI Art offers a seven-day money back guarantee on artwork that has been purchased without prior viewing (*excluding commissioned artwork). If your online purchase does not meet your expectations, you may return it within seven days of receiving the order. I will issue you a full refund or credit on the price of the art and pay for the return shipping of artworks within the United States of America.
You must ensure that the artwork is securely packaged for return shipping. **At this time, there are no returns on special orders or orders shipped outside of the United States of America. I will not accept returned items from customers that have been damaged in transit to the sending address due to insufficient packaging. If this is the case, the item will be returned to the customer at the customer’s expense. Acceptance of returns outside of the 7 days’ time frame will be at the discretion of IvIvI Art. A conditional for return requires the use of UPS including the packaging of the returning artwork if the customer no longer possesses the original packaging materials.
If you would like to return an item, please email me at firstname.lastname@example.org within 7 days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address. I will send a confirmation email and you will be responsible for returning the artwork via UPS within 3 business days. You must have signature required for the delivery.
Please print out this email and include it with the artwork being returned. I will refund your purchase after I have received and checked the item. I will do everything I can to process refunds quickly, but please allow up to 10 working days.